Ribblesdale Cheese, (“we”, “us” or “our”) are committed to protecting and respecting your privacy and using any information you provide to us responsibly. We will only use your personal information to process your order and to provide the products you have requested from us.
Understanding how people use our website, for example, considering website analytics, helps us to improve it, making the experience smoother and easier. For this reason, we collect basic usage data but, we would like to stress that it is not personally identifiable.
If you have any questions about our Privacy Statement or the use of your information or cookies please email us via the contact us section of our website.
We never share your information with third parties for marketing purposes. This Privacy Statement (together with our Terms and Conditions and any other documents contained on our website) sets out the following:
How we use your information
When you buy something from our online shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
If you contact us, we may keep a record of that correspondence.
We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We will only contact you if we need to discuss that order or to give you further information relating to your order. We do not share the information you provide with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except where necessary to complete that order. We do not add the recipient to our mailing list or share their details with a third party.
We never collect credit or debit card information and we never store your payment details. Payments on our site are made through our payment solutions providers. You will be providing credit or debit card information direct to our providers who process payment details in a secure manner.
When you browse our online shop, we also automatically receive your computer’s internet protocol (IP) address, please note that this does not make you personally identifiable, in order to provide us with information that helps us improve your website experience.
With your permission, we may send you emails about new products, offers and other relevant updates.
How do you get my consent?
You provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery and you consent to our collecting this personal information and using it for this reason.
If we ask for your personal information for a secondary reason, such as keeping you informed about what we are doing as a business, we will ask you directly for your expressed consent, or provide you with an opportunity to say no thank you, our emails show our contact details and will have an unsubscribe link that allows you to opt-out at any time.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org
Your rights under General Data Protection Regulations (GDPR)
You have the right under the GDPR to see any personal information that we hold for you by making your request in writing. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will in most cases provide it to you or them free of charge and as soon as we can but in any event no later than 28 days from the date of your written request.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
You also have the right under GDPR to request that we amend any incorrect information that we hold by making your request in writing and we will update this information as soon as we can but in any event no later than 28 days from the date of your written request.
You also have the right under GDPR to request that we remove any information that we hold on you by making a written request which we will action and confirm as soon as possible but in any event within 28 days of your written request. We may need to hold some limited information about you to comply with regulatory and legal reasons, this is particularly important where we have been requested to hold information by a legal agency or because you have been a customer and this information is required for accounting reasons.
If you would like to exercise these rights, please contact us through the contact us page on our website.
Security of shared information
The transmission of information via the internet is not completely secure; although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our partners/suppliers to do the same.
Disclosure of your information
We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We may disclose your details in the event that we outsource any of our business functions under which we collect or store your information (including the hosting and maintenance of our site) in which case we will ensure that any such service provider keeps your information confidential and adheres to at least the same obligations of security with regard to your information as undertaken by us.
Third party providers e.g. payment gateways
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
It may be that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our online shop or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or our website’s Terms of Service.
Our website may, from time to time, contain links to and from the websites of our partners or suppliers. When you click on links on our website, they may direct you away from our site. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements before you submit any personal information to these websites.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If we become aware that any of your personal information has been unlawfully accessed we will let you know as soon as is practically possible but in any event no later than 72 hours after this is discovered.
Our Site places small files (known as ‘cookies’) onto your computer to collect information about how you browse the Site.
Cookies are used to:
• Measure how you use the website and online shop so it can be updated and improved based on your needs
• Remember notifications you have seen so that we don’t show them to you again
• Measuring website usage (Google Analytics). We use Google Analytics software to collect information about how you use our website. We do this to help make sure the website is meeting the needs of its users and to help us make improvements.
The cookies on our Site are not used to identify you personally.
Google Analytics stores information about:
• The pages you visit and how long you spend on each page on our website
• How you got to the website
• What you click on while you’re visiting the website
We don’t allow Google to use or share our analytics data.
Age of consent
By using this site, you represent that you are at least 16 years old, if you are not, you should not use our site.
Changes to this Privacy Statement